Call Center Representative

We are currently seeking a dedicated and motivated Call Center Representative to join our team at Hertz Global Holdings in Wellington, New Zealand. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Answer inbound calls from customers to address inquiries, resolve issues, and provide exceptional customer service - Make outbound calls to follow up on customer concerns or provide additional information as needed - Use a computerized system to input and update customer information accurately - Work with other team members and departments to ensure customer satisfaction and resolution of issues - Meet individual and team targets for call quality, resolution time, and customer satisfaction - Adapt to changes in policies, procedures, and technology to continuously improve performance and customer experience

Requirements: - Strong communication skills and customer service orientation - Excellent problem-solving abilities and attention to detail - Ability to multitask and manage time effectively - Proficiency in computer skills and navigating software systems - Positive attitude and willingness to learn and grow in a fast-paced environment

Personality traits: - Dedication to providing excellent service to customers - Self-motivated to achieve goals and exceed expectations

Soft skills: - Effective planning and organizational skills - Creativity in finding solutions and adapting to challenges

Benefits: - Gym membership - Paid sick leave - Disability insurance

Working environment: At Hertz Global Holdings, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, innovation, and continuous improvement to deliver the best customer experience.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Hertz Global Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.