Call Center Representative

Job Description:

We are seeking a highly motivated and energetic Call Center Representative to join our team at Macy’s in Auckland, NZ. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients over the phone. The ideal candidate will have at least 4 years of experience in a similar role and possess excellent communication and creativity skills.

Responsibilities: 1. Answer incoming calls from customers and provide information on products, promotions, and services. 2. Resolve customer inquiries and complaints in a professional and timely manner. 3. Accurately enter customer information into the system and update records as necessary. 4. Collaborate with other departments to address customer needs and issues effectively. 5. Meet and exceed sales targets by upselling products and services to customers. 6. Maintain a positive attitude and uphold Macy’s values in all interactions with customers.

Requirements: 1. Minimum of 4 years of experience in a customer service or call center role. 2. Energetic and resourceful personality with a strong desire to provide outstanding customer service. 3. Excellent communication skills, both verbal and written. 4. Ability to think creatively and problem-solve in a fast-paced environment. 5. Must be able to work independently and as part of a team. 6. Knowledge of retail and fashion industry trends is a plus.

Benefits: 1. Medical coverage for part-time employees. 2. Employee discounts on Macy’s products and services. 3. Remote work flexibility for a better work-life balance.

Working Environment: At Macy’s, we prioritize quality in all aspects of our work, products, and services. We believe in providing a positive and inclusive work environment for all our employees, where everyone feels valued and respected.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Macy’s is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other category protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.