Call Center Specialist

Job Description:

Illinois Tool Works is currently seeking a part-time Call Center Specialist to join our team in Auckland, NZ. As an Associate Level employee with at least 4 years of experience in a customer service role, you will be responsible for providing exceptional customer service to our clients over the phone.

Responsibilities: - Handle a high volume of incoming calls from customers and assist them with inquiries, issues, and concerns - Provide accurate information about products, services, and company policies - Resolve customer complaints in a professional and efficient manner - Document all interactions with customers in the company's database - Conduct research to find solutions to customer problems - Make outbound calls as needed to follow up with customers or provide additional information - Collaborate with other team members to ensure excellent customer service across all channels - Attend regular training sessions to improve communication and problem-solving skills - Present information clearly and effectively to customers

Requirements: - Confident and adaptable personality traits - Strong research and presentation skills - At least 4 years of experience in a customer service role - Excellent verbal and written communication skills - Proficiency in Microsoft Office and CRM software - Ability to work well under pressure and meet deadlines - High school diploma or equivalent required

Benefits: - Company equipment provided - Joining bonus for new employees - Free food provided during shifts

Working Environment: At Illinois Tool Works, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a positive work environment where every employee feels valued and empowered to succeed.

Deadline to Apply: Please submit your application by May 11, 2024.

Equal Opportunity Statement: Illinois Tool Works is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have the opportunity to thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.