Call Center Specialist

Job Description:

AECOM is seeking a part-time Call Center Specialist to join our team in Wellington, NZ. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a call center or customer service role. We are looking for individuals who are hardworking, adaptable, and possess strong strategic planning and emotional intelligence skills.

Responsibilities: 1. Handling inbound and outbound calls from customers regarding inquiries, complaints, and feedback. 2. Providing exceptional customer service by addressing customer needs and resolving issues in a timely and efficient manner. 3. Utilizing a variety of communication channels, including phone, email, and chat, to assist customers. 4. Maintaining accurate and detailed records of customer interactions and transactions. 5. Collaborating with other team members to ensure seamless communication and coordination within the call center. 6. Adhering to company policies and procedures to ensure consistent service delivery. 7. Participating in training sessions and ongoing professional development to enhance skills and knowledge.

Requirements: 1. Proven experience in a call center or customer service role for at least 2 years. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and the ability to think critically under pressure. 4. Proficiency in Microsoft Office applications and CRM software. 5. Demonstrated ability to work effectively both independently and as part of a team. 6. A positive attitude and willingness to learn and grow in a fast-paced environment. 7. Availability to work flexible hours, including evenings and weekends as needed.

Benefits: 1. Free food provided during shifts. 2. Joining bonus for new employees. 3. Paid overtime opportunities for exceeding performance expectations. 4. Opportunities for professional development and career advancement within the company.

Working Environment: At AECOM, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive atmosphere where employees feel valued and motivated to succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: AECOM is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We believe in promoting diversity and creating a supportive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.