Call Center Specialist

Job Description:

Sealed Air is seeking a hardworking and energetic Call Center Specialist to join our team in Wellington, NZ. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle inbound and outbound calls from customers promptly and professionally - Address customer inquiries, provide product information, and resolve issues in a timely manner - Maintain accurate and detailed records of customer interactions in the company database - Follow company policies and procedures to ensure consistency and accuracy in customer service delivery - Collaborate with team members to effectively problem solve and improve overall customer satisfaction - Meet and exceed performance metrics related to call quality, customer satisfaction, and call resolution

Requirements: - Minimum of 2 years of experience in customer service or call center environment - Excellent communication skills and the ability to adapt to different customer communication styles - Strong problem-solving skills and the ability to handle difficult customer interactions with professionalism - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in computer and phone systems, including CRM software - High school diploma or equivalent required

Personality Traits: Hardworking, Energetic Soft Skills: Communication, Adaptability

Benefits: - Remote work flexibility - Free food - Paid Time Off (PTO)

Working Environment: At Sealed Air, we embrace a culture that challenges norms and encourages bold thinking. Join our team and be a part of a dynamic and innovative work environment that values teamwork, creativity, and personal growth.

Equal Opportunity Statement: Sealed Air is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: June 1, 2024

Don't miss this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and become a Call Center Specialist at Sealed Air!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.