Chat Support Assistant

Job Description:

We are seeking a confident and independent Chat Support Assistant to join our team at Gallagher Group in Christchurch, Canterbury, NZ. This part-time Associate Level position requires at least 2 years of experience in a similar role. As a Chat Support Assistant, you will be responsible for providing customer support through online chat platforms, assisting customers with inquiries, troubleshooting technical issues, and providing product information.

Responsibilities: - Respond to customer inquiries and provide support through chat platforms - Troubleshoot technical issues and provide solutions to customers - Provide product information and assist with product recommendations - Escalate complex issues to the appropriate team member for resolution - Maintain a high level of customer satisfaction through excellent service - Document customer interactions and follow up on inquiries as needed - Collaborate with other team members to improve the customer support process - Stay up-to-date on product knowledge and company policies

Requirements: - Minimum of 2 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Ability to think critically and problem-solve independently - Strong research skills to quickly find solutions for customers - Proficient in using chat platforms and other customer support tools - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - High level of attention to detail and accuracy - Team player with a positive attitude and willingness to learn - Confident in interacting with customers and providing support

Benefits: - Free food during working hours - Relocation allowance for eligible candidates - Travel and spending expenses covered for work-related activities - Opportunity to work in a data-driven environment and contribute to strategic initiatives

Equal Opportunity Statement: Gallagher Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by law. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Deadline to apply: 2024-05-08

If you are a confident and independent individual with strong communication and problem-solving skills, we invite you to apply for the Chat Support Assistant position at Gallagher Group. Join us in leveraging data to inform decisions and drive strategic initiatives in a dynamic working environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.