Remote Chat Support Assistant

Progressive is seeking a motivated and adaptable Remote Chat Support Assistant to join our team in Nelson, NZ. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role. As a Remote Chat Support Assistant, you will be responsible for providing exceptional customer service and support to our clients through chat channels.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and technical support to customers - Maintain a high level of customer satisfaction and retention - Collaborate with internal teams to escalate and resolve complex issues - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Meet or exceed performance targets for customer satisfaction and response times

Requirements: - Strong communication skills, both written and verbal - Emotional intelligence and the ability to empathize with customers - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using chat support software and other customer service tools - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - High school diploma or equivalent required

Benefits: - Life insurance - Disability insurance - Dental insurance

Working Environment: At Progressive, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members are encouraged to think creatively and adapt to new challenges in order to deliver the best possible service to our clients.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Progressive is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.