Chat Support Associate

Job Description:

We are seeking a part-time Chat Support Associate to join our team at Citigroup in Napier, Hawke S Bay, NZ. As an Associate Level Chat Support Associate, you will be responsible for providing exceptional customer service and support to clients through online chat platforms. This role requires a high level of independence and hard work to ensure customer satisfaction and problem resolution.

Responsibilities: - Responding to customer inquiries and issues through online chat in a timely and professional manner - Providing product information, troubleshooting assistance, and technical support to customers - Escalating complex issues to the appropriate department for further assistance - Maintaining accurate records of customer interactions and transactions - Collaborating with internal teams to improve customer experience and streamline processes - Meeting or exceeding performance goals and targets set by management

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Demonstrated cooperation and negotiation skills - Proficiency in computer skills and online chat platforms - Flexibility to work a part-time schedule, including evenings and weekends

Personality Traits: Independent, hardworking Soft Skills: Cooperation, negotiation

Benefits: - Travel opportunities for exceptional performers - Joining Bonus for new hires - Relocation allowance for eligible candidates

Working Environment: At Citigroup, we are a company that transcends borders, promoting collaboration on a global scale. Our inclusive and diverse work environment encourages employees to grow and succeed in their careers.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.