Remote Chat Support Associate

As a Remote Chat Support Associate at Joy Business Academy, you will be responsible for providing excellent customer service through online chat support to our clients. You will be the first point of contact for any inquiries, concerns, or issues that our clients may have, and it will be your responsibility to ensure their needs are met in a timely and efficient manner.

Responsibilities: - Respond to client inquiries and provide support through online chat - Understand and address client needs and concerns - Troubleshoot technical issues and escalate to the appropriate team when necessary - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of client interactions and resolutions

Requirements: - 3 years of experience in customer service or a related field - Resilient and energetic personality traits - Excellent decision-making and persuasion skills - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using online chat platforms and other communication tools

Benefits: - Paid sick leave - Paid overtime - Travel and spending expenses covered

Working environment: At Joy Business Academy, we strive to support our employees in their personal and professional development. We believe in providing a positive and inclusive work environment where everyone can thrive and grow.

Deadline to apply: 2024-07-04

Equal opportunity statement: Joy Business Academy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.