Remote Chat Support Manager

Job Description:

PayPal Holdings is seeking a Remote Chat Support Manager to join our team in Nelson, Nelson, NZ. This is a part-time position at the Associate Level, requiring a minimum of 5 years of experience in a similar role.

Responsibilities: 1. Manage a team of remote chat support agents, ensuring timely and efficient resolution of customer inquiries. 2. Monitor chat conversations to ensure consistent quality and adherence to company policies and procedures. 3. Analyze chat data to identify trends and opportunities for process improvement. 4. Provide training and support to chat support agents to enhance their skills and performance. 5. Collaborate with other departments to address customer issues and improve overall customer experience. 6. Generate reports on chat support performance and present findings to management.

Requirements: 1. Driven and passionate individual who is dedicated to delivering excellent customer service. 2. Excellent attention to detail and ability to work cooperatively in a team environment. 3. Strong communication skills, both written and verbal. 4. Proficient in chat support technology and tools. 5. Prior experience managing a team of chat support agents is preferred. 6. Ability to work independently and proactively solve problems.

Benefits: 1. Training & professional development opportunities to enhance your skills and advance your career. 2. Travel & spending expenses covered for business-related trips. 3. Parental leave for eligible employees.

Working Environment: At PayPal Holdings, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to delivering high-quality customer service and continuously improving our processes and procedures.

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.