Chat Support Manager

Job description:

We are seeking a dedicated and adaptable Chat Support Manager to join our team at Darden Restaurants in Auckland, NZ. As a Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring exceptional customer service is provided to our customers. This role is part-time and requires a mid-to-senior level of experience, with a minimum of 7 years in a similar role.

Responsibilities: - Managing and leading the chat support team to deliver high-quality customer service - Developing and implementing chat support strategies to improve efficiency and customer satisfaction - Training and coaching chat support agents to enhance their performance and skills - Monitoring chat support metrics and KPIs to identify areas for improvement - Collaborating with other departments to resolve customer issues quickly and effectively - Handling escalated customer inquiries and complaints in a professional manner - Maintaining up-to-date knowledge of products, services, and policies to provide accurate information to customers

Requirements: - 7+ years of experience in a chat support role - Strong communication and leadership skills - Excellent planning and organizational abilities - Attention to detail and problem-solving skills - Ability to adapt to a fast-paced and changing environment - Experience with chat support software and tools - Bachelor's degree in a related field is preferred

Personality traits: - Dedicated - Adaptable

Soft skills: - Planning - Attention to detail

Benefits: - Training & professional development opportunities - Parental leave - Joining Bonus

Working environment: At Darden Restaurants, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to providing the best possible support to our customers while fostering a culture of growth and innovation.

Deadline to apply: June 29, 2024

Equal opportunity statement: Darden Restaurants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.