Chat Support Manager - Work from home

Job Description:

As a Chat Support Manager at Performance Food Group, you will be responsible for managing a team of chat support agents who provide customer service and technical support to our clients. This is a remote position, allowing you to work from the comfort of your own home in Christchurch, Canterbury, NZ. This is a part-time role suitable for someone with mid-to-senior level experience in a similar role, with at least 8 years of experience in the field.

Responsibilities: - Manage and oversee a team of chat support agents, ensuring they provide excellent customer service and meet performance targets - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Train and onboard new team members, providing ongoing support and guidance - Monitor chat support performance metrics and make data-driven decisions to improve processes - Collaborate with other departments to address customer issues and provide solutions - Handle escalations and resolve complex customer inquiries - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - Bachelor's degree in a related field preferred - 8+ years of experience in a chat support or customer service role - Proven experience managing a team of chat support agents - Strong communication and interpersonal skills - Motivated and independent worker with a drive to succeed - Excellent people management and leadership skills - Creative problem-solving abilities - Ability to adapt to a fast-paced and dynamic work environment

Benefits: - Visa sponsorship for the right candidate - Training and professional development opportunities - Life insurance coverage - Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement: Performance Food Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability.

If you meet the requirements and are interested in this position, please submit your application by the deadline of May 23, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.