Chat Support Manager - Work from home

Job Description:

As a Chat Support Manager at Kraft Heinz, you will be responsible for managing a team of chat support agents who provide online assistance to customers. This is a work-from-home position based in Dunedin, Otago, NZ. This part-time role is suited for individuals with mid-to-senior level experience in customer service and chat support roles.

Responsibilities: - Manage a team of chat support agents, including hiring, training, and monitoring performance - Ensure that all customer inquiries are handled promptly and professionally - Develop and implement chat support strategies to improve customer satisfaction and retention - Analyze chat support data to identify trends and make recommendations for process improvements - Collaborate with other departments to ensure a seamless customer experience across all channels - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 8 years of experience in customer service or chat support roles - Strong communication skills, both written and verbal - Driven and motivated personality traits - Creativity and emotional intelligence as soft skills - Ability to work independently and manage a remote team effectively - Proficiency in chat support software and tools - Bachelor's degree in a related field preferred

Benefits: - Employee discounts on Kraft Heinz products - Company transportation for team meetings and events - Free food provided during scheduled work hours

Working Environment: At Kraft Heinz, we value a positive and inclusive work environment. As a Chat Support Manager, you will have the opportunity to inject a sense of joy and vibrancy into the team. We believe that a happy team leads to happy customers.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.