Chat Support Officer

Job Description:

Bristol-Myers Squibb is seeking a Chat Support Officer to join our team in Wellington, New Zealand. This part-time role at the Associate Level requires a minimum of 4 years of experience in a customer service or support role. The ideal candidate will be hardworking, motivated, possess emotional intelligence, and demonstrate cooperation skills.

Responsibilities: - Provide chat support to customers, addressing inquiries, resolving issues, and providing information about products and services - Maintain a high level of customer satisfaction through timely and accurate responses - Collaborate with other team members to ensure a cohesive and efficient support experience for customers - Escalate complex issues to appropriate internal teams for resolution - Stay informed about product updates, promotions, and other relevant information to best assist customers - Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction scores - Continuously seek opportunities for process improvement and efficiency

Requirements: - 4+ years of experience in a customer service or support role - Excellent written communication skills and attention to detail - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using chat support software and Microsoft Office applications - Strong problem-solving skills and ability to think analytically - Availability to work part-time hours, with flexibility to work overtime as needed - Must be legally authorized to work in New Zealand

Benefits: - Paid overtime opportunities - Travel opportunities for training and conferences - Paid sick leave - Opportunity for advancement within the company

Working Environment: At Bristol-Myers Squibb, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our collaborative culture encourages employees to contribute their unique skills and perspectives to drive our mission of delivering life-saving medicines to patients around the world.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.