Chat Support Officer - Work from home

Job Description:

Baker Hughes is seeking a highly motivated and detail-oriented Chat Support Officer to join our team in Christchurch, Canterbury, NZ. This is a part-time, entry-level position that allows you to work from the comfort of your own home. In this role, you will be responsible for providing exceptional customer service through online chat support.

Responsibilities: 1. Engage with customers via online chat to provide timely and accurate responses to inquiries and issues. 2. Troubleshoot technical problems and provide solutions in a professional and efficient manner. 3. Maintain a positive and helpful attitude while assisting customers with their needs. 4. Collaborate with other team members to optimize customer satisfaction and retention. 5. Document interactions and customer feedback for future reference and analysis. 6. Meet and exceed KPIs related to response times, customer satisfaction, and issue resolution. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Independent and adaptable personality traits. 3. Strong planning and analysis skills. 4. Excellent written communication and typing skills. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in using chat support software and CRM systems. 7. High-speed internet connection and a quiet workspace at home.

Benefits: 1. Paid overtime for any additional hours worked beyond the standard schedule. 2. Joining bonus for new employees. 3. Disability insurance coverage for peace of mind.

Working Environment: At Baker Hughes, we value autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to work remotely and manage your own schedule while still receiving support and guidance from your team members. We foster a collaborative and inclusive work environment where everyone's contributions are valued.

Deadline to Apply: Please submit your application by July 5, 2024, to be considered for this position.

Equal Opportunity Statement: Baker Hughes is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.