Chat Support Officer - Work from home

Job Description:

ADP is currently seeking a Chat Support Officer to join our team in Dunedin, Otago, NZ. This position offers the flexibility to work from home part-time and is at the Associate Level. The ideal candidate should have at least 2 years of experience in a customer service or support role.

Responsibilities: - Provide chat support to customers, assisting them with inquiries, technical issues, and product information - Troubleshoot and resolve customer issues efficiently and professionally - Document and track customer interactions and issues in the CRM system - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product updates and changes to provide accurate information to customers - Provide feedback to the team on common customer issues to help improve processes and procedures - Maintain a positive and professional attitude at all times

Requirements: - Hardworking and resourceful individual who can work independently - Strong decision-making skills and the ability to think innovatively - Excellent communication skills, both written and verbal - Proven track record of providing exceptional customer service - Ability to multitask and prioritize in a fast-paced environment - Experience working in a remote or virtual environment is a plus - Must have a reliable internet connection and a quiet workspace - Certificate or diploma in customer service or a related field is preferred

Benefits: - Visa sponsorship for eligible candidates - Paid Time Off (PTO) for part-time employees - Retirement plan options

Working Environment: At ADP, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. We provide opportunities for growth and development to help our employees succeed in their careers.

Deadline to Apply: Interested candidates should apply by July 15, 2024.

Equal Opportunity Statement: ADP is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.