Client Relations Manager

Job Description:

Freddie Mac is seeking a part-time Client Relations Manager to join our team in Auckland, NZ. As a mid-to-senior level professional with at least 7 years of experience, you will be responsible for managing and building relationships with our clients to ensure their satisfaction and continued partnership with our company.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and proactively addressing any issues that may arise - Work closely with internal teams to ensure client expectations are met and exceeded - Serve as the primary point of contact for clients, handling inquiries, feedback, and requests in a timely and professional manner - Identify opportunities for upselling and cross-selling products or services to clients - Develop and implement strategies to improve client satisfaction and retention rates - Coordinate and lead client meetings, presentations, and trainings as needed - Travel to client sites as required to maintain in-person relationships and provide support as needed

Requirements: - 7+ years of experience in client relations or a related field - Resourceful and passionate about building strong client relationships - Strong adaptability and time management skills - Excellent communication and interpersonal skills - Ability to problem solve and think strategically - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Travel opportunities to visit clients and attend conferences - Travel and spending expenses covered by the company - Free food provided during working hours

Working Environment: At Freddie Mac, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing excellent service and fostering strong long-term relationships with our clients.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Freddie Mac is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified applicants to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.