Client Service Assistant - Work from home

Job Description:

We are seeking a talented Client Service Assistant to join our team at Philip Morris International, a leading multinational tobacco company based in Wellington, New Zealand. This is a part-time remote position at an associate level, requiring at least 3 years of experience in a client service or customer service role.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and online chat - Handle inquiries, complaints, and escalations in a timely and efficient manner - Build strong relationships with clients and ensure their satisfaction with our products and services - Collaborate with the sales team to address client needs and drive revenue growth - Maintain accurate records of client interactions and transactions in our CRM system - Assist in developing and implementing client service strategies to improve overall customer experience - Stay up-to-date on product knowledge and industry trends to better assist clients

Requirements: - Adaptable and energetic individual with a positive attitude - Strong teamwork and time management skills - Excellent communication and interpersonal abilities - Proven track record of providing outstanding customer service - Proficiency in CRM systems and Microsoft Office Suite - Ability to work independently and prioritize tasks effectively - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Travel and spending expenses covered - Opportunity for professional development and growth within the company

Working Environment: At Philip Morris International, we prioritize understanding and empathy in all interactions with our clients and colleagues. We believe in fostering a supportive and inclusive work environment that values diversity and promotes collaboration.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected category. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.