Client Service Manager

Job Description:

We are seeking a highly skilled Client Service Manager to join our team at Masco in Napier, Hawke's Bay, NZ. As a Client Service Manager, you will be responsible for managing client accounts and ensuring the highest level of customer satisfaction. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of relevant experience.

Responsibilities: - Build strong, long-lasting relationships with clients and address their needs and concerns in a timely manner - Collaborate with internal teams to ensure client requirements are met and projects are delivered on time and within budget - Proactively identify opportunities for upselling and cross-selling to increase client revenue - Analyze data and create reports to evaluate client performance and make strategic recommendations - Conduct regular client meetings to provide updates on project progress and address any issues that may arise - Stay up-to-date on industry trends and developments to provide clients with innovative solutions

Requirements: - A proven track record of client service management in a similar role - Excellent communication and interpersonal skills - Strong organizational skills and the ability to manage multiple projects simultaneously - Resilient and hardworking attitude with a strong attention to detail - Ability to work collaboratively in a team environment and promote cooperation - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or a related field - Knowledge of the construction industry is a plus

Benefits: - Remote work flexibility - Employee discounts - Training & professional development opportunities

Working Environment: At Masco, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to delivering exceptional service to our clients and fostering a collaborative work environment.

Deadline to Apply: Please submit your application by May 29, 2024.

Equal Opportunity Statement: Masco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.