Client Service Manager

Job Description:

TIAA is seeking a part-time Client Service Manager to join our team in Auckland, NZ. As a Client Service Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and addressing any issues that may arise. This role requires a high level of adaptability and passion for customer service.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or concerns they may have - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with internal teams to ensure that client needs are met in a timely and efficient manner - Identify opportunities for upselling or cross-selling TIAA products and services to existing clients - Prepare and deliver presentations to clients on TIAA products and services - Monitor client satisfaction and address any issues or concerns that may arise - Stay up-to-date on industry trends and best practices to better serve clients

Requirements: - Bachelor's degree in business, finance, or a related field - 7+ years of experience in client service or account management - Strong decision-making and problem-solving skills - Excellent presentation and communication skills - Highly adaptable and able to thrive in a fast-paced environment - Passion for delivering outstanding customer service

Benefits: - Parental leave - Free food - Company transportation

Working Environment: At TIAA, you will be part of a team that leads the industry through cutting-edge ideas and solutions. Our collaborative and supportive work environment will provide you with the tools and resources you need to succeed.

Deadline to Apply: 2024-06-26

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, religion, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.