Client Service Manager

Textron is hiring a part-time Client Service Manager to join our team in Christchurch, Canterbury, NZ. As a mid-to-senior level position, we are looking for a candidate with at least 7 years of experience in client service management.

Responsibilities: - Manage a portfolio of clients, ensuring their needs are met and expectations are exceeded - Develop and maintain strong relationships with clients, acting as their main point of contact - Collaborate with internal teams to ensure timely delivery of services and solutions - Analyze client feedback and data to continuously improve service offerings - Lead client meetings, presentations, and negotiations - Monitor and report on key performance indicators related to client satisfaction and retention - Identify and pursue opportunities for upselling or cross-selling to existing clients - Stay up-to-date on industry trends and best practices in client service management

Requirements: - Confident and independent personality traits - Strong emotional intelligence and decision-making skills - Excellent communication and interpersonal skills - Proven track record in client service management - Ability to thrive in a fast-paced and changing environment - Proficiency in MS Office and CRM software - Bachelor's degree in business or relevant field

Benefits: - Free food - Disability insurance - Company transportation

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Textron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.