Client Service Manager

Job Description:

Time Warner is seeking a part-time Client Service Manager to join our team in Dunedin, Otago, NZ. As a Mid-to-Senior Level professional with at least 6 years of experience, you will be responsible for managing client relationships and ensuring the highest level of customer satisfaction.

Responsibilities: - Build and maintain strong relationships with clients, serving as the main point of contact for all their needs and inquiries - Provide timely and effective responses to client requests and issues, working collaboratively with internal teams to find solutions - Develop and implement strategies to increase client retention and drive business growth - Monitor client performance and satisfaction levels, proactively identifying areas for improvement - Conduct regular meetings with clients to review progress and gather feedback - Prepare reports and presentations for clients, highlighting key metrics and accomplishments - Stay up-to-date on industry trends and market developments to provide valuable insights to clients

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Proven track record of at least 6 years in client service management or a similar role - Resourceful and hardworking attitude with strong problem-solving skills - Excellent communication and interpersonal skills with the ability to negotiate effectively - Ability to think critically and strategically to meet client needs and exceed expectations - Experience in managing diverse client portfolios and handling multiple projects simultaneously

Benefits: - Travel opportunities to meet with clients in various locations - Paid sick leave to support your well-being - Retirement plan to help you plan for the future

Working Environment: At Time Warner, we thrive in an environment that embraces and navigates change seamlessly. You will have the opportunity to work with a dynamic team that values innovation and collaboration.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Time Warner is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.