Client Service Manager - Work from home

Job Description:

CDW is seeking a part-time Client Service Manager to work from home in Auckland, NZ. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of customer satisfaction. This role requires a mid-to-senior level professional with at least 6 years of experience in client services or account management.

Responsibilities: - Build and maintain strong relationships with clients, understanding their needs and providing solutions - Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and projects are delivered on time - Monitor client satisfaction levels and identify opportunities for improvement - Develop and implement strategies to increase client retention and revenue growth - Provide regular reports and updates to clients on their account status - Stay up to date on industry trends and best practices in client services

Requirements: - 6 years of experience in client services or account management - Adaptable and confident personality traits - Strong emotional intelligence and persuasion skills - Excellent communication and relationship-building skills - Ability to work independently and manage multiple tasks simultaneously

Benefits: - Employee discounts - Training & professional development opportunities - Paid overtime

Working Environment: At CDW, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where team members feel valued and respected.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: CDW is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.