Remote Client Service Officer

Job Description:

The Warehouse Group is seeking a motivated and experienced Remote Client Service Officer to join our team in Hamilton, Waikato, NZ. This part-time Associate Level position requires a minimum of 4 years of experience in client services. The ideal candidate will be independent, resilient, with excellent planning and negotiation skills.

Responsibilities: - Serve as the primary point of contact for clients, handling inquiries and providing excellent customer service remotely - Develop and maintain strong relationships with clients, understanding their needs and anticipating any issues that may arise - Coordinate with internal teams to ensure prompt and accurate resolution of client requests and concerns - Manage client accounts, including processing orders, tracking shipments, and monitoring payment transactions - Provide regular updates on client accounts and promptly address any discrepancies - Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services - Maintain up-to-date knowledge of industry trends, market developments, and competitor activities - Meet and exceed client expectations by consistently delivering high-quality service and solutions

Requirements: - Minimum of 4 years of experience in client services - Proven track record of building and maintaining client relationships - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and collaboratively within a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Travel and spending expenses covered - Paid overtime opportunities - Flexibility to work remotely

Working Environment: At The Warehouse Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service to our clients and creating a positive work environment for all employees.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: The Warehouse Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of their race, gender, age, religion, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.