Client Service Officer

Job Description:

We are seeking a motivated and energetic Client Service Officer to join our team at Murphy USA in Nelson, NZ. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, maintaining client relationships, and ensuring customer satisfaction. This part-time role at the Associate level requires at least 2 years of experience in a customer service or client-facing role.

Responsibilities: - Interact with clients to provide information in response to inquiries about products and services - Handle and resolve client complaints in a timely and professional manner - Build and maintain strong relationships with clients to enhance customer loyalty - Conduct research to understand client needs and preferences - Communicate client feedback to the appropriate team members to improve product and service offerings - Collaborate with internal teams to ensure seamless client experience - Assist with administrative tasks related to client accounts and records - Stay up-to-date on industry trends and best practices to provide valuable insights to clients

Requirements: - Energetic and passionate about providing exceptional customer service - Strong communication skills, both written and verbal - Ability to conduct research to understand client needs and preferences - 2+ years of experience in a customer service or client-facing role - Excellent organizational skills and attention to detail - Proficiency in Microsoft Office suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Gym membership - Paid Time Off (PTO)

Working Environment: At Murphy USA, we support our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Murphy USA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.