Client Service Officer

Job Description:

FirstEnergy is looking for a talented Client Service Officer to join our team in Nelson, Nelson, NZ. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and issues are resolved in a timely manner. This position is part-time and is at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Act as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally - Develop and maintain strong relationships with clients to ensure customer satisfaction and retention - Manage client accounts, including processing orders, invoicing, and handling payment discrepancies - Collaborate with internal teams to address client needs and resolve issues effectively - Identify opportunities to upsell and cross-sell products or services to existing clients - Analyze client data and feedback to identify trends and recommend improvements to enhance the client experience - Maintain accurate records of client interactions and transactions - Stay up-to-date on industry trends and best practices in client services

Requirements: - Bachelor's degree in business administration or a related field - 4+ years of experience in client services or a related field - Resourceful and independent, able to work effectively with minimal supervision - Strong problem-solving and negotiation skills - Excellent communication and interpersonal skills - Proficient in Microsoft Office Suite and CRM software - Ability to multitask and prioritize workload effectively - Experience working in a remote or virtual environment is a plus

Benefits: - Remote work flexibility - Medical coverage - Vision insurance

Working Environment: At FirstEnergy, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We strive to provide a supportive and collaborative work environment where everyone can thrive and succeed.

Equal Opportunity Statement: FirstEnergy is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other status protected by applicable law. We celebrate diversity and are dedicated to creating an inclusive workplace for all.

Deadline to Apply: 2024-07-05

Join our team at FirstEnergy and make a difference in the lives of our clients while enjoying the benefits of remote work flexibility and a supportive working environment. Apply now to become our next Client Service Officer!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.