Client Service Representative - Work from home

Role and Responsibilities: 1. Act as the first point of contact for clients, providing exceptional customer service via phone, email, and chat. 2. Assist clients with inquiries, issues, and requests in a professional and timely manner. 3. Maintain accurate records of client interactions and transactions. 4. Collaborate with internal teams to resolve client concerns and escalate as needed. 5. Identify opportunities to upsell or cross-sell products or services to clients. 6. Stay up-to-date on company products, services, and policies to provide accurate information to clients. 7. Adhere to company guidelines and protocols for client interactions and data security. 8. Participate in training sessions and professional development to enhance skills and knowledge. 9. Work collaboratively with team members to achieve team goals and targets. 10. Contribute to a positive work environment and promote a culture of cooperation and creativity.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Passionate about providing excellent customer service and building strong relationships with clients. 3. Reliable, with a strong work ethic and commitment to meeting deadlines. 4. Excellent communication skills, both written and verbal. 5. Ability to problem-solve and think creatively to find solutions for clients. 6. Strong organizational skills and attention to detail. 7. Ability to work independently and as part of a team. 8. Proficiency in using technology and computer systems. 9. Comfortable working from home and managing a remote workload.

Equal Opportunity Statement: Kindred Healthcare is an equal opportunity employer and is committed to a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, religion, sexual orientation, age, or disability. We strive to create a supportive and inclusive environment where all employees can thrive and contribute to our mission of providing excellent client service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.