Client Service Specialist

Job Description:

We are looking for a dedicated Client Service Specialist to join our team at Ball in Auckland, NZ. As a Client Service Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position at the Associate Level, requiring at least 2 years of relevant experience.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner - Build and maintain strong relationships with clients, ensuring their satisfaction with our products and services - Collaborate with internal teams to coordinate and deliver client projects, ensuring they are completed on time and within budget - Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement - Provide product demonstrations and training sessions to clients as needed - Stay informed about industry trends and best practices to better serve our clients - Assist in developing and implementing strategies to enhance the overall client experience

Requirements: - 2+ years of experience in a client service or customer support role - Hardworking and reliable, with a strong work ethic and commitment to excellence - Excellent communication and interpersonal skills - Proven ability to think creatively and innovate solutions - Demonstrated people management skills, with a focus on building and maintaining relationships - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Travel opportunities for client meetings and conferences - Paid sick leave for unexpected absences - Vision insurance coverage for eye care needs

Working Environment: At Ball, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service to our clients and fostering a positive and collaborative work environment.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Ball is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.