Client Support Assistant

Job Description:

Narrative, a leading company in Hamilton, Waikato, NZ, is seeking a part-time Client Support Assistant to join our team at the Associate level. The ideal candidate will have at least 3 years of experience in a similar role and possess a high level of energy and passion for providing exceptional client support.

Responsibilities: 1. Assist clients with inquiries, issues, and escalations through various communication channels. 2. Maintain accurate client records and update information as needed. 3. Collaborate with other team members to ensure seamless customer service delivery. 4. Identify opportunities for process improvement and provide feedback to management. 5. Stay up to date on company products and services to effectively troubleshoot and resolve client concerns. 6. Support the sales team by providing support materials and resources as needed. 7. Assist in client onboarding and training sessions.

Requirements: 1. Energetic and passionate about delivering top-notch customer service. 2. Strong communication skills, both written and verbal. 3. Ability to think creatively and innovatively to solve problems. 4. Detail-oriented with excellent organizational skills. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Experience in a client support role or customer service position. 8. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Joining Bonus for successful candidates. 2. Company-provided equipment for work. 3. Opportunities for training and professional development to enhance skills and advance career.

Working Environment: At Narrative, we strive for excellence and uphold high standards in all our endeavors. Our team is collaborative, innovative, and dedicated to providing the best possible service to our clients.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Narrative is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.