Client Support Associate

Job Description:

MGM Resorts International is seeking a dynamic and customer-oriented Client Support Associate to join our team in Hamilton, Waikato, NZ. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. This part-time position requires 2 years of experience in customer service roles and offers the opportunity for growth and development within a leading hospitality company.

Responsibilities: - Respond to client inquiries and provide support via phone, email, and in-person interactions - Assist clients with booking reservations, processing payments, and resolving any issues that may arise - Maintain a strong knowledge of our products and services to effectively assist clients - Collaborate with other team members to ensure a seamless customer experience - Handle any escalations or complaints in a professional and efficient manner - Proactively seek feedback from clients to continuously improve our services - Meet and exceed performance goals and targets set by management

Requirements: - 2 years of experience in a customer service role - Energetic and independent personality traits - Strong teamwork and critical thinking skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Knowledge of the hospitality industry is a plus - Availability to work flexible hours, including evenings and weekends

Benefits: - Joining Bonus - Visa sponsorship - Free accommodation - Opportunities for advancement within the company

Working Environment: At MGM Resorts International, we pride ourselves on going above and beyond to exceed customer expectations and deliver delight. Our team is dedicated to providing top-notch service and creating memorable experiences for our clients.

Deadline to Apply: 2024-04-24

Equal Opportunity Statement: MGM Resorts International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome and encourage applications from individuals of all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.