Client Support Manager

Job Description:

Eastman Chemical is seeking a dedicated and adaptable Client Support Manager to join our team in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a client support or customer service role.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing any inquiries, issues, or requests in a timely and professional manner. 2. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty to the company. 3. Collaborate with internal teams to provide solutions to client concerns and optimize their experience with our products and services. 4. Monitor client accounts, track performance metrics, and identify opportunities for growth and improvement. 5. Lead a team of client support specialists, providing guidance, training, and support to ensure exceptional service delivery. 6. Analyze data and feedback from clients to make informed decisions and recommendations for process improvements. 7. Stay up-to-date on industry trends and best practices in client support to continuously enhance the customer experience.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Proven experience in client support, customer service, or a similar role. 3. Exceptional communication and interpersonal skills. 4. Strong people management and leadership abilities. 5. Critical thinking and problem-solving skills. 6. Ability to adapt to changing priorities and work in a fast-paced environment. 7. Proficiency in Microsoft Office and CRM software.

Personality Traits: 1. Adaptable: Able to adjust to new situations and challenges quickly. 2. Dedicated: Committed to providing outstanding service to clients and achieving company goals.

Soft Skills: 1. People Management: Ability to lead and motivate a team to deliver exceptional results. 2. Critical Thinking: Using logic and reasoning to identify solutions and make informed decisions.

Benefits: 1. Disability insurance 2. Relocation allowance 3. Free food

Working Environment: At Eastman Chemical, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating a positive and collaborative work culture that encourages growth and development.

Equal Opportunity Statement: Eastman Chemical is an equal opportunity employer and welcomes applicants of all backgrounds and experiences to apply for our Client Support Manager position. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.