Remote Client Support Manager

Job Description:

Bank of America Corp. is seeking a Remote Client Support Manager to join our team in Dunedin, Otago, NZ on a part-time basis. As an Associate Level role, we require a candidate with at least 5 years of experience in client support management. The ideal candidate will possess a combination of independence and adaptability, as well as strong critical thinking and project management skills.

Responsibilities: 1. Manage remote client support team to ensure excellent customer service and timely issue resolution. 2. Develop and implement strategies to improve client satisfaction and retention. 3. Oversee client onboarding processes and provide ongoing training and support to team members. 4. Collaborate with cross-functional teams to address client needs and escalate issues as needed. 5. Analyze client feedback and data to identify trends and make recommendations for process improvements. 6. Monitor performance metrics and report on key performance indicators to senior management. 7. Stay up-to-date on industry trends and best practices to ensure that the client support team is delivering exceptional service.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. 5+ years of experience in client support management. 3. Strong project management skills with the ability to prioritize and delegate tasks effectively. 4. Excellent communication and interpersonal skills. 5. Proficiency in Microsoft Office Suite and customer relationship management software. 6. Ability to work independently and adapt to changing priorities. 7. Experience working in a remote or virtual environment is preferred.

Benefits: 1. Company transportation provided for remote work needs. 2. Medical coverage and vision insurance for eligible employees.

Working Environment: At Bank of America Corp., we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to creating an environment where every employee feels valued and respected.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Bank of America Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.