Remote Client Support Officer

We are seeking a highly motivated and experienced Remote Client Support Officer to join our team at HP in Dunedin, Otago, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client support or a related field.

Responsibilities: - Provide remote assistance to clients, troubleshooting technical issues and providing solutions in a timely manner - Maintain a high level of customer satisfaction by effectively communicating with clients and ensuring their needs are met - Collaborate with team members to identify patterns in client issues and develop strategies to improve overall client support efficiency - Utilize various tools and resources to effectively address client inquiries and resolve problems - Keep detailed records of client interactions and technical issues for future reference - Stay up-to-date on industry trends and advancements to continuously improve client support services

Requirements: - Proven experience in client support or a related field - Independent and reliable with the ability to work remotely and manage time effectively - Strong adaptability skills to quickly adjust to changing client needs and technology advancements - Persuasion skills to effectively communicate with clients and guide them towards appropriate solutions - Excellent communication skills, both written and verbal - Bachelor's degree in a relevant field is preferred - Technical proficiency with a variety of software and hardware systems

Benefits: - Free accommodation for remote work - Relocation allowance for eligible candidates - Vision insurance for eye care needs

Working Environment: At HP, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional client support and fostering a culture of collaboration and innovation.

Equal Opportunity Statement: HP is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.