Client Support Officer

Job Description:

We are seeking a dedicated and energetic Client Support Officer to join our team at Alcoa in Hamilton, Waikato, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in client support or a related field. The Client Support Officer will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Responsibilities: - Communicate with clients via phone, email, and in person to address their inquiries and resolve any issues they may have - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure client needs are being met - Identify opportunities to upsell or cross-sell additional products or services to clients - Assist with the onboarding process for new clients - Provide feedback to management on ways to improve the client experience - Stay up to date on industry trends and best practices in client support

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in client support or a similar role - Excellent communication and presentation skills - Strong decision-making abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Knowledge of the manufacturing industry is a plus

Benefits: - Company equipment provided - Disability insurance - Profit sharing opportunities

Working Environment: At Alcoa, we cultivate a sense of ownership and responsibility at every level. Our team members are empowered to make decisions and take ownership of their work to drive success for the company.

Equal Opportunity Statement: Alcoa is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment. We encourage individuals of all backgrounds to apply.

Deadline to Apply: July 13, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.