Client Support Representative - Work from home

Job Description:

Host Hotels & Resorts is seeking a motivated and enthusiastic individual to join our team as a Client Support Representative, working from home in Wellington, Wellington, NZ. This is a part-time, entry-level position with the opportunity for growth and advancement within the company. No prior experience is required, making it an excellent opportunity for those looking to start a career in the hospitality industry.

Responsibilities: 1. Provide exceptional customer service to clients through various communication channels, including phone, email, and live chat. 2. Assist clients with booking accommodations, resolving issues, and answering any inquiries they may have. 3. Conduct research on various topics related to travel and accommodations to provide accurate information to clients. 4. Adapt to changes in client needs and company policies to ensure a positive customer experience. 5. Collaborate with other team members to ensure seamless communication and coordination in client support efforts. 6. Follow company guidelines and procedures to maintain high standards of service and professionalism. 7. Keep accurate records of client interactions and transactions for future reference.

Requirements: 1. Confident and independent personality to effectively communicate with clients and handle various situations. 2. Strong research skills to quickly find information and solutions to client inquiries. 3. Adaptability to respond to changing client needs and company policies. 4. Ability to work from home effectively and efficiently with minimal supervision. 5. Excellent written and verbal communication skills. 6. Proficiency in using computer systems and software for client support tasks.

Benefits: 1. Travel opportunities within the company for career development and networking. 2. Free accommodation at select Host Hotels & Resorts properties for eligible employees. 3. Disability insurance for added financial security.

Working Environment: Join a company that pioneers change and sets industry benchmarks in the hospitality industry. Be part of a dynamic team that values innovation, excellence, and teamwork.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Host Hotels & Resorts is an equal opportunity employer and welcomes applicants from all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.