Remote Client Support Specialist

Job Description:

The Remote Client Support Specialist at Gallagher Group will be responsible for providing exceptional customer service and support to our clients through various channels such as phone, email, and chat. The successful candidate will work remotely from the Hamilton, Waikato, NZ area on a part-time basis. This position is at the Associate level and requires at least 4 years of relevant experience.

Responsibilities: 1. Responding to client inquiries and resolving issues in a timely and professional manner. 2. Providing technical support and troubleshooting for clients using Gallagher Group products and services. 3. Collaborating with other team members to ensure a seamless customer experience. 4. Conducting follow-up communication with clients to ensure satisfaction and retention. 5. Documenting client interactions and feedback for analysis and improvement. 6. Staying up-to-date on product updates and changes to effectively support clients. 7. Assisting with onboarding new clients and providing training as needed.

Requirements: - Confident and dedicated individual with excellent communication skills. - Strong problem-solving abilities and a persuasive nature to effectively assist clients. - Ability to work independently and as part of a team in a fast-paced environment. - Experience in customer service or technical support roles. - Proficiency with software tools and CRM systems. - Must have a reliable internet connection and home office setup. - Bachelor's degree or equivalent experience preferred.

Benefits: - Parental leave for both primary and secondary caregivers. - Free food and snacks provided in the office. - Company transportation for commuting to and from the office.

Working Environment: At Gallagher Group, we pride ourselves on creating a dynamic workplace that values teamwork, innovation, and shared success. Our employees are encouraged to collaborate, think creatively, and strive for excellence in everything they do.

Equal Opportunity Statement: Gallagher Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from qualified individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.