Client Support Specialist

Job Description:

As a Client Support Specialist at St. Jude Medical in Hamilton, Waikato, NZ, you will be responsible for providing exceptional customer service and support to clients. You will be the main point of contact for clients, addressing their inquiries, resolving any issues they may have, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve technical issues related to our products - Collaborate with internal teams to ensure timely resolution of client issues - Educate clients on product features and functionalities - Document client interactions and maintain accurate records in our CRM system - Identify opportunities to improve the client experience and make recommendations for process improvements

Requirements: - 1 year of experience in customer service or client support - Hardworking and resilient attitude - Strong problem-solving skills - Ability to conduct research to find solutions to client issues - Excellent communication and interpersonal skills - Proficiency in using CRM systems and Microsoft Office applications

Benefits: - Life insurance - Parental leave - Relocation allowance

Working Environment: At St. Jude Medical, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of support to our clients and creating a positive and collaborative work environment.

Deadline to Apply: 2024-06-26

Equal Opportunity Statement: St. Jude Medical is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.