Client Support Specialist - Work from home

Job Description:

Biomatters is seeking a motivated and energetic Client Support Specialist to join our team on a part-time basis, working from home in Nelson, Nelson, NZ. As an Associate Level role, we require a minimum of 3 years of experience in a similar customer support or client-facing position.

Responsibilities: - Provide excellent customer support to clients via phone, email, and other communication channels. - Understand client needs and issues, providing solutions and recommendations in a timely manner. - Conduct negotiations with clients to ensure satisfaction and retention. - Utilize critical thinking skills to problem-solve complex issues and escalate when necessary. - Maintain accurate records of client interactions and transactions. - Collaborate with internal teams to address client concerns and improve overall customer experience. - Stay up-to-date on company products, services, and industry trends to best assist clients.

Requirements: - Energetic and motivated individual with a positive attitude. - Strong negotiation skills and ability to think critically. - Excellent communication and interpersonal skills. - Ability to work independently and manage time effectively. - Tech-savvy with experience using customer support software and tools. - High school diploma or equivalent required; bachelor's degree preferred.

Benefits: - Vision insurance - Company transportation - Medical coverage - Competitive salary - Opportunities for growth and advancement

Working Environment: At Biomatters, we value building strong connections and treating colleagues like an extended family. We foster a supportive and collaborative work environment where all team members are encouraged to succeed and grow.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: Biomatters is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.