Contact Center Assistant

Job Description:

Loews is seeking a Contact Center Assistant to join our team in Hamilton, Waikato, NZ. This part-time position is at the Associate Level and requires a minimum of 3 years of experience in a similar role. The ideal candidate will be adaptable and resourceful, with strong planning and cooperation skills.

Responsibilities: - Answering incoming calls and assisting customers with inquiries or issues - Making outbound calls to follow up on customer requests - Providing excellent customer service and resolving customer complaints - Maintaining accurate records of customer interactions - Assisting with administrative tasks as needed - Collaborating with team members to ensure seamless customer service operations - Adhering to company policies and procedures at all times

Requirements: - 3+ years of experience in a contact center or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office suite and customer service software - Knowledge of contact center best practices - High school diploma or equivalent required

Benefits: - Company-provided equipment - Parental leave options - Remote work flexibility

Working Environment: At Loews, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration and creativity, fostering a dynamic and inclusive work environment.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Loews is an equal opportunity employer and welcomes applicants of all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.