Contact Center Assistant

Job Description:

Edison International is seeking a dedicated and energetic Contact Center Assistant to join our team in Auckland, NZ on a part-time basis. As an Associate level position, the Contact Center Assistant will be responsible for providing high-quality customer service and support to our clients. The successful candidate will have at least 4 years of experience in a similar role and possess strong research skills with meticulous attention to detail.

Responsibilities: 1. Answer inbound calls and respond to customer inquiries in a professional and timely manner. 2. Assist customers with product information, pricing, and order processing. 3. Research and resolve customer complaints or issues, escalating to management when necessary. 4. Maintain accurate records of customer interactions and transactions in the company database. 5. Collaborate with other team members to improve overall customer satisfaction and service levels. 6. Provide administrative support to the Contact Center Manager as needed.

Requirements: 1. Minimum of 4 years of experience in a customer service or contact center role. 2. Strong research skills and attention to detail. 3. Excellent communication and interpersonal skills. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent required; associate's or bachelor's degree preferred.

Benefits: - Profit sharing - Gym membership - Parental leave

Working Environment: At Edison International, we value teamwork, foster innovation, and encourage shared success. Our dynamic workplace provides opportunities for growth and development in a supportive and collaborative environment.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome and encourage applications from candidates of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.