Contact Center Assistant

Baxter International is seeking a reliable and energetic Contact Center Assistant to join our team in Dunedin, Otago, NZ. As an Associate level position, we are looking for candidates with at least 3 years of experience in a similar role.

Responsibilities: 1. Manage inbound and outbound calls in a professional and efficient manner. 2. Provide exceptional customer service by addressing inquiries and resolving customer issues. 3. Assist with data entry and maintenance of customer records in the contact center database. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist with project management tasks as needed. 6. Support people management efforts by providing assistance to team members and helping with training and development.

Requirements: 1. Excellent communication skills and a customer-centric attitude. 2. Strong project management skills with the ability to multitask and prioritize work effectively. 3. Experience in people management or a willingness to learn and develop in this area. 4. Ability to work in a fast-paced environment and adapt to changing priorities. 5. Proficiency in Microsoft Office Suite and experience with contact center software is preferred. 6. High school diploma or equivalent required.

Personality Traits: reliable, energetic Soft Skills: project management, people management

Benefits: 1. Medical coverage for eligible employees. 2. Opportunities for travel as part of our global network. 3. Training and professional development programs to support your career growth.

Working Environment: At Baxter International, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and creating a positive work environment for all employees.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Baxter International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to creating an environment where all employees feel respected, valued, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.