Contact Center Assistant - Work from home

Job Description:

As a Contact Center Assistant at Symantec, you will be responsible for providing exceptional customer service and support to our clients from the comfort of your own home in Dunedin, Otago, NZ. This part-time entry-level position is ideal for individuals with a high level of energy and adaptability, who possess strong soft skills such as innovation and emotional intelligence.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner. 2. Provide technical support and troubleshooting assistance for Symantec products and services. 3. Assist customers with account management, billing inquiries, and other administrative tasks. 4. Document all customer interactions and follow up as needed to ensure customer satisfaction. 5. Collaborate with team members and management to identify opportunities for process improvement and efficiency. 6. Stay informed about Symantec products, services, and industry trends to better assist customers.

Requirements: 1. Strong communication skills and ability to think on your feet in a fast-paced environment. 2. High school diploma or equivalent. 3. Ability to work independently and manage your time effectively. 4. Proficiency in Microsoft Office and other basic computer skills. 5. Previous customer service experience is a plus, but not required. 6. Must have a reliable internet connection and a quiet workspace at home.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Travel opportunities to attend training sessions and conferences. 3. Reimbursement for travel and spending expenses related to job duties.

Working Environment: At Symantec, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing the best possible customer experience, and we value teamwork, innovation, and personal growth.

Equal Opportunity Statement: Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-18

If you meet the requirements and are ready to embark on a rewarding career in customer service from the comfort of your own home, we encourage you to apply for the Contact Center Assistant position at Symantec today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.