Contact Center Associate

Job Description:

Realogy Holdings is seeking a Contact Center Associate to join our team in Dunedin, Otago, NZ. As a Contact Center Associate, you will be responsible for handling incoming and outgoing calls, email inquiries, and online chat messages from customers and providing them with exceptional service and support. This is a part-time position at the Associate level, requiring a minimum of 4 years of relevant experience in customer service.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and friendly manner - Assisting customers with product information, order status, and issue resolution - Processing orders and payments accurately and efficiently - Providing technical support and troubleshooting assistance to customers - Documenting all customer interactions and maintaining accurate records in the company database - Collaborating with other team members to ensure seamless communication and customer satisfaction - Meeting and exceeding customer service quality and productivity goals - Adhering to company policies and procedures at all times

Requirements: - Must be passionate about providing excellent customer service - Resourceful and able to think outside the box to solve customer problems - Strong cooperation and teamwork skills - Excellent planning and organizational abilities - Proficiency in using computer systems and customer service software - Effective communication skills both verbal and written - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Free food provided during shifts - Company equipment provided for work - Training and professional development opportunities to enhance your skills and career progression

Working Environment: Realogy Holdings is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees are valued and respected for their contributions.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Realogy Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.