Contact Center Associate

Job Description:

Wildfire is seeking a driven and confident Contact Center Associate to join our team in Wellington, NZ. As a part-time Associate Level employee with at least 4 years of experience in customer service or a related field, you will play a key role in providing exceptional customer service to our clients.

Responsibilities: - Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing information about our products and services - Input customer information accurately into our database and update records as needed - Work collaboratively with team members to achieve departmental goals and metrics - Demonstrate leadership qualities by taking ownership of customer inquiries and ensuring timely resolution - Provide feedback and suggestions for process improvements to enhance the overall customer experience - Maintain a positive and professional attitude when interacting with customers and colleagues

Requirements: - 4+ years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Strong ability to work effectively in a team environment - Proficient in using CRM software and other relevant tools - Ability to multitask and prioritize in a fast-paced work environment - High school diploma or equivalent required

Personality Traits: - Driven - Confident

Soft Skills: - Leadership - Teamwork

Benefits: - Medical coverage - Dental insurance - Free accommodation

Working Environment: At Wildfire, we promote work-life balance and prioritize employee well-being. Our team values collaboration, creativity, and continuous learning in a supportive and inclusive environment.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Wildfire is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.