Contact Center Associate - Work from home

Job Description:

AskNicely is seeking a Contact Center Associate to join our team in Dunedin, Otago, NZ. This is a part-time position that allows the flexibility to work from home. As an Associate Level role, we are seeking individuals with at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Handle inbound and outbound customer calls and emails in a professional and timely manner. 2. Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing product information. 3. Document customer interactions accurately in the system and follow up on any open issues. 4. Meet and exceed performance metrics, including call handle time, customer satisfaction scores, and quality assurance standards. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Confident and driven individual who thrives in a fast-paced, customer-focused environment. 2. Strong adaptability and presentation skills to effectively communicate with customers and team members. 3. Excellent communication skills, both verbal and written. 4. Ability to multitask and prioritize effectively. 5. Proficient in using CRM systems and other customer service software. 6. High school diploma or equivalent.

Benefits: - Disability insurance - Life insurance - Free food

Working Environment: At AskNicely, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing excellent customer service and working together to achieve our goals.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: AskNicely is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.