Contact Center Associate - Work from home

Job Description:

Berkshire Hathaway Contact Center is seeking a motivated and experienced Contact Center Associate to join our team on a part-time basis. The selected candidate will have the opportunity to work from home, providing exceptional customer service to our clients in Nelson, NZ.

Responsibilities: - Answering incoming calls and responding to customer inquiries and concerns - Resolving customer issues in a timely and professional manner - Providing product information and recommendations to customers - Assisting customers with billing and payment inquiries - Upselling products and services to customers when appropriate - Maintaining accurate customer records and documentation - Collaborating with team members to ensure customer satisfaction - Meeting and exceeding performance targets and goals

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Resourceful and resilient personality traits - Strong people management and negotiation skills - Excellent communication and problem-solving abilities - Ability to work independently and in a team environment - High school diploma or equivalent - Proficiency in Microsoft Office Suite and CRM software - Availability to work evenings and weekends as needed

Benefits: - Free accommodation for remote work - Profit sharing opportunities - Vision insurance coverage

Working Environment: At Berkshire Hathaway Contact Center, we foster a working environment that encourages a spirit of exploration and taking calculated risks for growth. We value diversity and innovation, and believe in empowering our employees to reach their full potential.

Deadline to Apply: Please submit your application by June 26, 2024.

Equal Opportunity Statement: Berkshire Hathaway is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.