Remote Contact Center Manager

Job Description:

The Remote Contact Center Manager at Travelers Cos. in Christchurch, Canterbury, NZ will be responsible for overseeing the operations of our remote contact center team. This position is part-time and at the Associate level, requiring at least 5 years of experience in a similar role.

Responsibilities: - Manage and lead a team of remote contact center agents to ensure high levels of customer service and productivity - Develop and implement policies and procedures to improve efficiency and effectiveness of the contact center operations - Monitor performance metrics and provide coaching and feedback to agents to drive continuous improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Handle escalated customer inquiries and complaints in a professional and timely manner - Stay current on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in a related field preferred - 5+ years of experience in contact center management or customer service - Strong leadership and communication skills - Ability to work independently and adapt to changing priorities - Proficient in CRM systems and contact center technology - Strong problem-solving skills and attention to detail

Personality traits required: - Adaptable - Independent

Soft skills required: - Adaptability - Leadership

Benefits: - Vision insurance - Dental insurance - Training & professional development opportunities

Working environment: Be part of a company that pioneers change and sets industry benchmarks.

Deadline to apply: 2024-04-17

Equal opportunity statement: Travelers Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.