Remote Contact Center Manager

Job Description:

We are looking for a motivated Remote Contact Center Manager to join our team at Avis Budget Group in Wellington, New Zealand. As a leading global provider of vehicle rental services, we are seeking a talented individual with at least 6 years of experience in contact center management to oversee our remote contact center operations.

Responsibilities: - Manage and oversee the daily operations of the remote contact center team - Develop and implement strategies to improve customer service and drive efficiency - Monitor and analyze key performance indicators to ensure team goals are met - Provide coaching and mentorship to contact center agents to enhance their performance - Resolve complex customer issues and escalations in a timely and professional manner - Collaborate with other departments to improve overall customer experience - Develop and implement training programs for new and existing employees - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Proven experience in contact center management, with at least 6 years of experience - Bachelor's degree in a related field or equivalent work experience - Strong leadership skills with the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Resourceful and hardworking personality traits - Proficient in negotiation and analysis soft skills - Ability to work independently and make sound decisions under pressure - Knowledge of call center technologies and customer service best practices

Benefits: - Remote work flexibility - Company transportation - Profit sharing opportunities

Working Environment: At Avis Budget Group, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration in a dynamic and fast-paced environment.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Avis Budget Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.