Remote Contact Center Manager

Job Description:

We are looking for a skilled Remote Contact Center Manager to join our team at Monsanto in Dunedin, Otago, NZ. As a part-time position with a mid-to-senior level of seniority, the Remote Contact Center Manager will be responsible for overseeing and leading a team of remote contact center agents to ensure the highest level of customer service and satisfaction.

Responsibilities: - Manage and oversee a team of remote contact center agents, providing guidance, support, and mentorship as needed - Develop and implement strategies to improve customer service and efficiency within the contact center - Monitor and evaluate agent performance, providing feedback and coaching to improve overall team performance - Collaborate with other departments to ensure a seamless customer experience across all channels - Analyze data and metrics to track performance and make data-driven decisions for improvement - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Maintain up-to-date knowledge of products, services, and industry trends to better serve customers - Ensure compliance with company policies and procedures at all times

Requirements: - 7 years of experience in a contact center or customer service management role - Resourceful and hardworking, with excellent problem-solving skills - Strong cooperation and creativity skills, with the ability to work well in a team environment - Excellent communication and leadership skills - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Proficiency in Microsoft Office suite and contact center software - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Travel and spending expenses covered - Free food provided - Vision insurance benefits - Opportunities for career advancement

Working Environment: At Monsanto, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where all employees feel valued and appreciated for their contributions.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Monsanto is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.