Remote Contact Center Manager

Job Description: SwipedOn is seeking a dedicated and independent Remote Contact Center Manager to join our team. As the leader of our contact center operation, you will be responsible for overseeing a team of remote contact center representatives, ensuring high levels of customer satisfaction and meeting performance targets. This is a part-time position based in Hamilton, Waikato, NZ, with opportunities for growth and development within our organization.

Responsibilities: - Lead and manage a team of remote contact center representatives, providing guidance, coaching, and support as needed - Develop and implement strategies to improve customer service operations and efficiency - Monitor and analyze key performance indicators (KPIs) to track team performance and identify areas for improvement - Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction - Collaborate with other departments to address customer issues and improve overall customer experience - Conduct regular performance reviews and provide ongoing training and development opportunities for team members - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - 7+ years of experience in a customer service or contact center management role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proven track record of meeting and exceeding performance targets - Experience working in a remote or virtual environment - Innovation and time management skills - Vision insurance, Life insurance, and Paid overtime benefits

Working Environment: At SwipedOn, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where our team members can thrive and grow. As a Remote Contact Center Manager, you will have the opportunity to make a positive impact on our customers and contribute to the success of our organization.

Deadline to Apply: 2024-06-26

Equal Opportunity Statement: SwipedOn is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.